How does our swapping system works?

• How does swapping work?

  First sign up for a FREE account and create your profile. List the games that you have and the games that you want. Our system automatically notifies you when a game is being shipped to you or when you are being requested to send out a game to another user.

• What happens if I don't receive my game(s)?

  Of course, we guarantee member satisfaction. If your game does not arrive, we will fully credit your account subject to our Terms Of Use provisions. We will also review the reasons with the sending member, who may be subject to Negative User Rating Feedback and other measures including suspension from this site. If you don’t receive your game by the due date shown, please contact Customer Care to request your Trading Token and Purchase Points back.

• Why am I not receiving my games? / Why can I not trade?

  There could be several reasons for not receieving any games.Not enough Purchase Points - Remember to always have enough Purchase Points to facilitate any transaction you wish to engage in. The system will prompt you to make additional purchases if needed.Not enough Trading Tokens - Remember to purchase Trading Tokens if you wish to receive games. The system will prompt you to make purchases if needed.If you have enough Purchase Points and Tokens, and still have not received your game, please Contact Us.

• What happens if my game is lost in the mail or damaged?

  Although it is not likely, it is possible for your package to be lost in the mail or damaged. In the case where we can not track or locate the package or your game arrives damaged, your account will be credited back accordingly.

• How many games can I Mail?

  If you have mailed games before and have had at least one positive feedback, you will have unlimited mailing rights (provided you are not otherwise restricted). If you have not had at least 1 positive feedback you will be limited to a maximum of 3 games that you can ship. If you have some reason for requesting an over ride of this restriction please "contact us".

• What forms of payment do you accept?

  We will accept all major credit cards (Visa, Master Card, American Express and Discover) as well as registered PayPal accounts. We will also accept checks or money orders. See Other Forms of Payment on the Purchase Page.

• Who is responsible for shipping and postage?

  We cover the postage costs for all shipments within the USA. Shipments to Canada from the USA and Canadian users will need to pay the appropriate postage and customs paperwork to the envelope prior to mailing.

• Can I have more than one account?

  We do not allow more than one account per user. Remember, each account will require, a different set of games, a different user name, e-mail, credit card and home address to qualify for the 50% 1st Trading Token and 20 Free Purchase Points. We reserve the right to suspend any member for a violation of this requirement.

• How do I edit my personal information?

  In your account box (top left hand corner of the site), click "Edit My Profile". Feel free to update or change existing user information.